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Get to know me!

Customer Success Enthusiast

Customer Success EnthusiastCustomer Success EnthusiastCustomer Success Enthusiast
Contact Me

Get to know me!

Customer Success Enthusiast

Customer Success EnthusiastCustomer Success EnthusiastCustomer Success Enthusiast
Contact Me

My Experience

Education

Work Experience

Work Experience

 I proudly earned my Bachelor of Arts in Sociology from Cal Poly Pomona, graduating with honors as Magna cum laude in 2016. My academic journey exemplifies my unwavering dedication to excellence and my knack for applying sociological perspectives in a wide range of professional settings. Through my studies, I have honed my ability to analyze and navigate diverse environments. I continue to read and learn in my free time to continue my education.

Work Experience

Work Experience

Work Experience

 I have thrived in crafting and overseeing customer onboarding and ongoing support experiences. With my strategic proposals, creative endeavors, and proficient project management skills, I have made invaluable contributions to the growth of CloseHack. I embraced a multitude of responsibilities, from constructing the hiring process to guiding platform development, from ensuring smooth customer onboarding to overseeing payments and legal documents, and from training team members to fostering their professional growth.

Skills

Work Experience

Projects

I am constantly seeking new challenges and excelling in the realms of client relations, executive administration, and startup environments. My versatile skill set encompasses website management, development of training resources, nurturing customer relationships, designing efficient workflows, implementing social media marketing strategies, harnessing the power of Zapier automations, tracking tasks in Trello, maximizing customer support with Zendesk, harnessing the potential of Gsuite, and more. 

Projects

Certifications

Projects

 I have engaged in a myriad of personal and professional pursuits, not afraid to try anything new. These endeavors encompass  implementing groundbreaking features within my organization, crafting streamlined client onboarding workflows, producing a collection of over 200 training videos, and amplifying CloseHack's social media presence. Moreover, in a collaboration with my husband, I am currently immersed in the captivating world of 3D model creation for our new app game.

Certifications

Certifications

Certifications

 I have successfully conquered a multitude of online courses, immersing myself in the captivating worlds of 3D modeling, the artistry of 3D printing for FDM and SLA printers, and the intricacies of delivering exceptional customer experiences.  Simultaneously, my insatiable thirst for growth has led me to explore disciplines such as psychology, business, leadership, and wealth management, continuously striving to broaden my horizons.   I also hold my real estate license in California.

Contact Me

Certifications

Certifications

 Don't hesitate to reach out for any additional details or to arrange a interview. You can easily get in touch with me with a short email to: esther@nixtheworld.com or reach out to me via text message or phone call at (951) 346-4900. Let's embark on this exciting journey together! 





Career Highlights

  •  Reduced revenue churn from 20% to 2% in just 12 months.


  • Created a smooth and satisfying customer onboarding process from scratch. Utilizing tools like Zapier, Zendesk, Slack, and Trello.


  • Led and executed projects that fueled the growth of the real estate technology platform.


  • Resolved various customer concerns promptly and effectively.


  • Provided clear job expectations, trained co-workers, and fostered teamwork.


  • Identified and solved problems to improve management and business direction.


  • Built strong customer relationships and contributed to business development.


  • Took on multiple roles including hiring, platform development, customer onboarding, payment and legal management, and team training.


  • Designed 3D models for our website's virtual experience. - https://closehack.com/experience


  • Developed over 200 training articles for our help center. - https://support.closehack.com/

Personal Endeavours

Amateur 3D Modeler

 I've been a fan of 3D design since PIXAR movies became popular. I decided to learn a 3D modeling software called Blender a few years ago and have since fallen in love with the process. I'll occasionally spend an entire weekend in my office working on a random personal project.


The image above is a model I created of my actual office, where I work on my company, CloseHack, run my Real Estate business, and dabble in 3D modeling. 

App Content Creator

I am currently designing intricate 3D models for a space game app, which my husband and I are passionately developing together. While he focuses on the programming aspects of the game, I wholeheartedly dedicate myself to crafting each and every game piece, ranging from dynamic space ships to intriguing objects and intricate trophies.


 This project has not only allowed me to push my skills in the realm of 3D modeling, but it has also presented me with the opportunity to 3D print these intricate ships in resin and PLA as gifts for our testers. 

Road Racing Enthusiast

 My husband and I have recently developed an interest in road racing and have begun taking classes and accumulating track time in order to obtain our racing licenses. Daniel, my husband, drives a 2015 C7 Z51 Corvette, and I've been tracking my Porsche Macan S.


You can see me and my Macan at the next track event, or when we meet in person! My next step will be to purchase a dedicated race car and retire the Macan to practical purposes only. 

Hydroponic Grower

 I transformed my bedroom into a thriving hydroponic grow space dedicated to cultivating a diverse range of peppers and microgreens. Every corner of the room now teems with vibrant life as rows of nutrient-rich water systems support the growth of these flavorful plants. 


The former spare bedroom has been reimagined with purposeful arrangements of LED grow lights, allowing large pepper plants to grow and provide us with fruit to use or dehydrate for our own spices. 

My Resume

Esther Nix, Resume (pdf)Download

My Adventures

Social Media

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